1Introduction
Cg66 (https://cg66.pro) is an internationally licensed online gaming platform. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how cg66 collects, stores, uses, and protects your personal information.
By using our website or mobile app, you agree to this Privacy Policy. Please read it carefully before using the platform. If you have any questions, contact our support team.
In Brief: Your data is completely safe with us. We never share your information without your consent and never sell it to third parties.
2What Information We Collect
Providing certain information is necessary to deliver services on the cg66 platform. We collect only what is needed — nothing more.
| Types of Data |
What's Included |
Why It's Needed |
| Identity Information |
Name, date of birth, national ID number |
Age Verification & KYC |
| Contact Information |
Phone number, email address |
Account communications |
| Financial information |
Mobile banking number (bKash/Nagad/Rocket) |
Payment Processing |
| Technical Information |
IP address, device information, browser type |
Security & Fraud Prevention |
| Usage Data |
Game history, transaction records, login timestamps |
Service Quality Improvement |
We never collect your full bank card number or password. Payment information is processed directly through encrypted channels.
3How Your Information Is Used
Cg66 uses your information solely for its intended purposes. We never use your data for unauthorized or unnecessary activities.
- Account management: Your information is used to create, verify, and maintain your account.
- Payment Processing: Financial information is required to process deposits and withdrawals smoothly.
- Customer Support: Your information is used to resolve issues and answer your questions.
- Security Assurance: Your data is used to detect and prevent fraud, money laundering, and illegal activity.
- Personalized Experience: To suggest games and offers tailored to your preferences.
- Legal obligations: Storing and providing data as required by regulatory authorities.
- Marketing Communications: With your consent, keeping you informed about new offers and promotions.
You can opt out of marketing emails or SMS at any time through your account settings.
4Data Sharing Policy
Cg66 never sells your personal information. In limited circumstances, certain data may be shared with trusted third parties.
-
Payment Provider: Only the information necessary for payment processing is shared with payment service providers such as bKash, Nagad, and Rocket.
-
Regulatory Authority: Information may be disclosed to the relevant authorities when required by law or court order.
-
Technology Partner: Limited data is shared with technology providers that operate the platform, and they are bound by the same privacy standards we uphold.
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Fraud Prevention Agency: Relevant data may be shared with security agencies to prevent money laundering and fraud.
Guarantee: All third parties with whom data is shared are bound by strict confidentiality agreements and may not use your information for any other purpose.
5Cookies Policy
Cg66 uses cookies to improve your browsing experience. Cookies are small data files stored in your browser.
- Essential cookies: These cookies are essential for the platform to function — including login sessions and security tokens.
- Performance Cookies: Used to understand which parts of the platform are most visited. All data is collected anonymously.
- Functionality Cookies: Used to remember your language, theme, and other preferences.
- Marketing Cookies: Used to show relevant advertisements. You can turn this off at any time.
You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
6Data Security
Cg66 follows the highest industry standards to keep your data secure. Our security measures are multi-layered and continuously updated.
- All data transfers are secured with 256-bit SSL/TLS encryption
- Data is stored in encrypted databases
- Regular third-party security audits are conducted
- Two-Factor Authentication (2FA) Is Available
- Instant alerts are sent for any suspicious login attempts
- Restricted Staff Access — only authorized personnel can view your information
In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.
7Data Retention Period
Cg66 does not retain your data longer than necessary. Specific retention periods are defined for each category of information.
- Account information: Retained for the lifetime of the account and for 5 years after closure, as required by law.
- Transaction Records: Retained for up to 7 years as required by financial regulatory authorities.
- KYC documents: Retained for up to 5 years after account closure.
- Cookie information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Support Conversations: Retained for up to 2 years.
8Your Rights
As a cg66 user, you have specific rights over your own data. We respect those rights and are here to help you exercise them.
Right to Access Your Data
You can request to view the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that the processing of your data be restricted in certain circumstances.
Right to Data Portability
You can request a copy of your data to download and transfer to another platform.
Right to Object
You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, contact our support team. We will respond to your request within 30 business days.
9Protection of Minors
Cg66 is strictly for users aged 18 and above. We never knowingly collect information from or provide services to minors.
- Age verification is carried out at the time of registration.
- A national ID or passport may be requested if there is any doubt.
- Any account found to belong to a minor is closed immediately.
- Parents can use parental control software to monitor and manage their child's online activity.
A note for parents: If your child has accidentally created an account on cg66, please contact our support team immediately. We will take swift action.
10Privacy Policy Updates
Cg66 may update this Privacy Policy when necessary. We will notify you of any significant changes via email or an in-platform notification in advance.
- The date of the most recent update will always be shown at the top of this page.
- For significant changes, you will be notified at least 7 days in advance.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
FAQ
Answers to the Most Frequently Asked Questions About the Privacy Policy
No, cg66 never sells your personal data to third parties. Limited information may be shared only for payment processing or legal compliance purposes, and strictly under confidentiality agreements.
No. Your password is encrypted using a strong hashing algorithm. No cg66 staff member or system administrator can view your actual password. If you forget your password, please use the reset option.
Reach out via our 24/7 live chat support or email us at
[email protected]. We will process your request within 30 business days. Please note that certain data may be required to be retained for a specified period for legal reasons.
The cg66 app and website do not track your precise GPS location. However, for security purposes, your approximate region may be identified from your IP address to help prevent fraud.
You can turn off marketing emails and SMS from the Notification Preferences section in Account Settings, or click the "Unsubscribe" link at the bottom of any marketing email.